Help Center
Getting Started
How do I create an account?
Click the "Sign Up" button in the top right corner. You'll need to provide your email address and create a password. Once registered, you can start browsing listings or create your own listing.
How do I book a space?
Browse our listings, select your dates, and click "Book Now" for instant bookings or "Request to Book" for spaces that require host approval. You'll receive a confirmation email once your booking is confirmed.
For Guests
What payment methods do you accept?
We accept all major credit cards and debit cards through our secure payment processor. Payments are processed at the time of booking confirmation.
Can I cancel my booking?
Cancellation policies vary by listing. Check the listing details for the specific cancellation policy. You can cancel through your dashboard, and refunds will be processed according to the host's policy.
How do I contact my host?
Once your booking is confirmed, you can message your host directly through the platform. All communication should remain on the platform for your safety and security.
For Hosts
How do I list my space?
Click "List Your Space" in the navigation menu. You'll be guided through a simple process to add photos, set pricing, describe your space, and set availability. Once submitted, your listing will be reviewed and published.
How do I get paid?
You'll need to connect a Stripe account to receive payments. Once connected, payments are automatically transferred to your account after each completed stay, minus our platform fee.
What are the platform fees?
We charge a 10% service fee on each booking. This fee covers payment processing, platform maintenance, and customer support.
Safety & Security
Is my payment information secure?
Yes, all payments are processed through Stripe, a PCI-compliant payment processor. We never store your full payment information on our servers.
What if I have a problem during my stay?
Contact your host immediately through the platform. If the issue cannot be resolved, contact our support team, and we'll work to find a solution.
Still Need Help?
If you can't find the answer you're looking for, please contact our support team.
Email Support
support@nxtsela.com
Response Time
We typically respond within 24 hours